MLB Ballpark Frequently Asked Questions for Apple Devices | (2023)

Home Tab

Your Next Ticketed Event

The Home tab will allow you quick access to tickets for your next event. Tapping on the event will allow you to see your ticket status and manage forwards. Tapping on “Open tickets” will take you directly to the barcode for quick and easy scanning at the gate.

Recommended Context

The Home Tab will also provide you with suggestions depending on your current context, such as:

  • Reminders to forward tickets
  • Complete set up of your Ballpark app, e.g. choosing a favorite team
  • Notable in venue features, e.g. mobile ordering for select clubs
  • Nearby MLB games with available tickets

Be sure to turn on location to experience all of the exclusive content on the Home tab.

Tickets Tab

The Tickets tab enables you to purchase, access, and manage your tickets all in one section of the app. We’ve combined both the previous Wallet & Buy Tickets tabs.


Access and manage your existing inventory of tickets.

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Buy Tickets

Scroll through your favorite team’s entire schedule. Tap on a row the green ticket icon to purchase tickets.

Filters allow you to narrow down the full schedule to just view home games, or navigate to another team’s schedule. If you have any questions about ticketing, please see the “MLB Ballpark Digital Ticketing” section in the FAQ below.

Ticket Forwarding

From your list of tickets to an individual event, you have the ability to forward those tickets to another person via email or link. To track your sent and received forwards, simply tap on the ticket forward icon in the top right corner of the Tickets tab. For instructions on how to forward tickets, please see the “MLB Ballpark Digital Ticket” section in the FAQ below.


From the Ballpark “Tickets” tab, fans will have the ability to access your unlocked offers by tapping on the “Offers” icon in the top right corner. Unlocked offers are a result of a successful check-in. To learn more about checking-in, please see the Check In section below.

Team Tab

The Ballpark Team Page allows you to view detailed information about any Major League ballpark, as well as events taking place throughout the year. Plan your visit with game and promotion schedules, ticket information, directions and parking information, and more.

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Navigate to your team’s schedule to view events and purchase tickets by tapping on the “Schedule” tab in the subheader at the top of the Team Tab.


Make the most of your time at the game with maps and directories, digital companion games (at select ballparks), and information to enhance your experience while at the game. From the Team tab, fans will have access to search and filter for concessions, bathrooms, and other areas of interest by using our completely redesigned Maps experience. In select stadiums, fans will also be able to view concession menus and order via mobile ordering webapps.

To switch over to another team, simply tap on the team name at the top of the page for a menu of other teams.


To access Profile, navigate to Home or More tab, and tap the avatar icon in the top left corner of the screen. The Profile section will allow you to verify your ticket accounts, modify your favorite team(s), and set notification settings.

  • My History - The My History section keeps a record of past ballpark visits (Check Ins). See more below in My History section.
  • My Teams - Allows you to modify your Favorite Team(s). Tap team tiles in descending (top favorite club first) order to rank your favorite teams or tap again to deselect a favorite team(s).
  • My Notifications - Allow the Ballpark app to send you push notifications about events, tickets and exclusive offers directly from your favorite team(s).
  • My MLB Account Emails - Allows you to verify ownership of your ticket accounts for seamless ticket access.
  • My Ticket Accounts - Allows you to view your verified ticketing accounts.

My History

The My History section will allow you to view a snapshot of your attendance at games and events in MLB venues, which is recorded into your MLB/ account. From this section you can also view statistics about your Stadium visits, photos, and attendance history.

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We will show you how many total teams you’ve seen, ballparks you’ve visited, number of check ins, and your personal stats around this information.

Add a Game (Historic Check-In)

Time to pull out all those old ticket stubs! If you would like to check-in retroactively to a game you attended in the past, you can now do so by tapping the + button in the top right corner of “My History”. While adding an “Historic” Check-In does not unlock any promotions or offers, documenting your past events will allow you to see your updated personal stats including your own win-loss record in your My History. You can add an Historic Check In at any time for any Spring Training, Regular season, or Postseason game going back to 1903.

Add Photo(s)

To add photos to an existing check-in, simply tap on the check-in, then tap the “+ Add New Photos” button. From there, choose whether you wish to take a photo with your camera or add one from your Photo Library. Take or select your photo, and then tap “Done”.

Remove Photo(s)

To remove photos from a check-in, simply tap on the check-in, then tap the photo you wish to remove. Finally, tap the trash can icon in the lower right hand corner of the screen. Please note, the photo will be permanently deleted from your check-in and My History.

Edit Notes

If you would like to edit or delete an existing check-in, simply tap on the check-in. To edit, tap the “Edit” button in the top right corner. Make changes to your notes or seat information and tap “Done”.

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Delete a Check In

To delete, tap on the check-in. You’ll notice a “Delete Game” button at the bottom of the screen. If you delete a game, it will no longer display in your History nor count towards your personal Ballpark stats. Any photos associated with the check-in will also be removed.

Check In

Official Check In

An Official Check In can occur if you’re currently attending an event and are physically at the ballpark. They can be added as early as 3 hours ahead of game start, and will allow you to unlock any ballpark promotions and offers being offered for that event.

Please ensure the location services on your device are enabled. Location access can be turned on from the top right of the Home tab. You will automatically complete an Official Check In by simply opening up your Ballpark app at the park at the time of the game.*

*You may also manually complete an Official Check In from the “Team” tab of the home team by tapping on the “Check In” button at the bottom of the screen. The earliest a “Check In” can be completed is 3 hours prior to the scheduled start time and you must be near or in the stadium. If you are not near or in the stadium, the check-in attempt will fail with an appropriate error message. If you believe an error has occurred, you can tap on the “Refresh” button to refresh the information in an attempt to better locate you.

Accessing Unlocked Offers

Once an Official Check In has occurred, fans can access any unlocked offers directly in their wallet. To do so:

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  1. Tap on the “Tickets” tab in the navigation bar.
  2. In the top right corner, you’ll tap on the “Offers” icon. It looks like a tag.
  3. From there, you’ll be shown all offers that you have unlocked, and can now redeem.
Historic Check-In

If you would like to check-in retroactively to a game you’ve attended in the past, you can now do so. While adding an “Historic” Check-In does not unlock any promotions or offers, it will allow you to document past events you’ve attended at the ballpark in your My History at any time. You can add an Historic Check In at any time for any Spring Training, Regular season or Postseason game dating back to 1903. To add a Historic Check-In, simply tap on the “+” button in the top right corner of the My History tab and find the game you attended in the past.


How do I transfer tickets from MLB Ballpark app to Apple Wallet? ›

From the bottom of the ticket inside the MLB Ballpark app you can tap the "Add to Wallet" button to add your ticket to Apple Wallet.

Why can't I see my tickets on MLB Ballpark app? ›

Why is my ticket barcode not showing in the MLB Ballpark app? There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled, or you are a group or premier buyer and the ticket status has changed.

How do you download tickets from MLB Ballpark app? ›

  1. Download the MLB Ballpark App and create an account or log in with the email address you used when you purchased your tickets.
  2. Make sure your email is verified. ...
  3. Once your email address is verified, your baseball tickets will be available in the Wallet tab of your account.

How do I contact ballpark app? ›

General MLB Ballpark App Support

For non-ticketing inquiries or troubleshooting assistance with the MLB Ballpark app, please contact Customer Service online or call us toll-free at 866-800-1275 (US) or 972-836-1111 (International).

Can tickets be transferred from Apple wallet? ›

You can share some passes and tickets in the Wallet app with other iPhone or Apple Watch users. On your iPhone, open the Wallet app. Tap the pass or ticket that you want to share. , then tap Pass Details.

How do you accept forwarded tickets on Ballpark app? ›

MLB Ballpark app - Accepting a Forwarded Ticket
  1. Open the text message or email. Tap on the link and click 'Open'
  2. Tap 'Access the tickets' and open in the MLB Ballpark app.
  3. You will receive confirmation that you have accepted your ticket(s)
  4. Tap the 'Ticket' tab on the bottom navigation bar to view your tickets.

Can I print a digital tickets from MLB Ballpark app? ›

Select the month that the game(s) you would like to print are in. Next, click the “Manage Games” button. 4. From the drop-down menu, select “Print Tickets”.

Do you have to have the MLB Ballpark app? ›

The Ballpark app is a must for the fan who wants to stay informed and connected with their favorite team. The Ballpark app lets you access and manage your digital tickets, easily forward tickets, browse team schedules, view interactive ballpark maps, and much more!

Can you screenshot MLB Ballpark tickets? ›

Tickets forwarded through the Ballpark app are protected, as well. Just make sure that you don't send your friends and family a ticket screenshot because screenshots of Ballpark app digital tickets will no longer be accepted as a valid method of entry into the stadium.

How do I contact MLB customer service? ›

Fans can tune in at any time for live games, award-winning studio programming, news, highlights, analysis and interviews with the biggest names in the game. If you have questions about your MLB.TV or Postseason.TV account, you can call 866-800-1275.

How do I reset my MLB Ballpark password? ›

If you forgot your MLB Account password, click on the below image to launch the "Forgot Your Password?" page. On the following page, enter the email address associated with your MLB Account for us to send you a new password. Check your email for the password that we have sent you.

Do screenshots of tickets work? ›

If you screenshot an enhanced ticket, once the code refreshes, that screenshot is useless. Unless you screenshot the code and use it immediately, there's simply no point.

Can you screenshot Apple Wallet tickets? ›

3) From your Apple Wallet, with the ticket open, just take a screenprint of it. You can do this by pressing the Volume Up + Power button at the same time. The picture will be saved to your Photos app and you'll be able to send it via text or email, same as any picture.

What happens if I remove tickets from Apple Wallet? ›

Some limited or single-use passes, such as boarding passes or event tickets, are automatically hidden after they expire. These passes are moved to a separate list, where you can view, unhide, or delete them: Unhiding a pass returns it to the main view of the Wallet app. Deleting a pass removes it permanently.

How do I transfer my ballpark ticket to someone else? ›

About the MLB Ballpark app - Forwarding Tickets

Tap an individual ticket from the Wallet. Choose "Forward Tickets" Select the seat(s) you would like to forward and tap "Forward Tickets" Choose "Via Email" to send via email or "Share Link" to send via text, e-mail or another method.

Why can't i forward my MLB tickets? ›

Re: “Ticket can't be forwarded” MLB Ballpark

There are two possibilities. First the MLB has not activate the ability to transfer yet. The second is to go to your team or Ticketmaster account and transfer the tickets from there rather than in the MLB app.

Can I forward MLB tickets that were forwarded to me? ›

Ticket Forwarding

To track your sent and received forwards, simply tap on the ticket forward icon in the top right corner of the Tickets tab. For instructions on how to forward tickets, please see the “MLB Ballpark Digital Ticket” section in the FAQ below.

How do I check my MLB Ballpark tickets? ›

Make sure the email addresses you use to purchase tickets are listed under “My MLB Account Emails” Send the verification email for the corresponding email. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in the MLB Ballpark app.

Will MLB tickets barcode display at a later time? ›

You'll never lose track of your tickets again. When you arrive at the park on the day of the game, simply scan your ticket directly from your phone! Barcodes will appear 48 hours prior to your game. Screenshots will not be valid for admittance.

Can I sell my tickets from the ballpark app? ›

Log into your MLB Ballpark or Club-specific account and navigate to “My Tickets,” Select the tickets you'd like to sell, and click or tap “continue” (you will now be navigated to SeatGeek), Click or tap the tickets you want to sell, Click or tap the Sell Tickets button, and.

Can you return tickets on ballpark app? ›

back into your account you can do so by two methods. One way is to view the ticket and select, Cancel, under the delivery method. This will return your ticket into your inventory and activate your barcode. return your tickets is to go under the Tickets Tab.

What happens if you buy baseball tickets and it rains? ›

No refunds will be given. In the event of a rained out game and the stadium gates are not opened, guests should retain possession of their tickets (rain check). If the game is rescheduled, their tickets will be valid for the new game date.

How do you reset MLB app? ›

Then log out and log back into your device in the "Settings" menu of the MLB app.
  1. From the Home screen, select "Settings."
  2. Select Apps > Downloaded Apps > MLB.
  3. Select "Force Stop", and then select "Clear data."
  4. When prompted to Clear data, select "OK."

How do I connect to MLB online? ›

Apple Devices go to the iTunes App Store / Android Devices go to the Google Play Market/ Amazon Devices go to the Amazon Store.
  1. Download the free MLB App.
  2. Open “MLB” and tap on “Subscriber Login” for Apple Devices or “Sign in with” for Android Devices.
  3. Type in your credentials and tap “Log In.”

What is MLB phone number? ›

How does the ballpark app work? ›

The MLB Ballpark app is your mobile companion when visiting your favorite Major League Baseball ballparks. The official MLB Ballpark application perfectly complements and personalizes your trip with digital ticketing functionality, mobile check-in, offers, rewards and exclusive content.

How do I get a barcode on MLB Ballpark app? ›

Tap on an individual ticket from the Wallet to pull up the mobile ticket barcode. The Section/Row/Seat and barcode will be displayed along with access to the terms and conditions governing your ticket.

Why can't I log into my MLB account? ›

MLB.TV Help Center

Since sharing of a single username and password is strictly prohibited, you will get an error message. If you receive such an error message, please call MLB Customer Service toll free in the U.S. at 866-244-2291 (International customers can dial 315-203-6761) for further assistance.

Why is my MLB account locked? ›

Please confirm that other people are not using your account. If you have shared your account information with other people, then you may be prevented from logging in to your account. If you are worried that others are accessing your account, you should change your password under your account profile.

How do I update my MLB account? ›

In your MLB Account, you can save, change and update your Manage Subscriptions tab, which stores billing information. To access your Manage Subscriptions tab, log in to your MLB Account by clicking on "Login" on the top right of all pages. In your Account, select "Manage Subscriptions" from the left menu.

Can I transfer tickets from ballpark app? ›

About the MLB Ballpark app - Forwarding Tickets

Tap an individual ticket from the Wallet. Choose "Forward Tickets" Select the seat(s) you would like to forward and tap "Forward Tickets" Choose "Via Email" to send via email or "Share Link" to send via text, e-mail or another method.

How do I transfer a game ticket to another person? ›

Transfer with the Ticketmaster App
  1. Open the Ticketmaster App and sign in to your account.
  2. Navigate to My Events and select the event to view your tickets.
  3. Tap Transfer. ...
  4. Select the tickets you'd like to transfer and tap Transfer To.
Jan 25, 2023

Can you forward MLB tickets to someone else? ›

You can forward tickets to friends via the Ballpark app by tapping the “Forward" button and selecting the radio icon next to the ticket(s) you want to forward. When you forward a ticket, it will still appear on your list of tickets in the Ballpark app, but it will not feature a mobile barcode.

Are cameras allowed in baseball stadiums? ›

Feel free to ask any stadium staff member to snap a picture of your group. The following items are not permitted inside the stadium: Video cameras (single purpose), mono/tripods and professional cameras with zoom lenses larger than eight inches in length.

Is it cheaper to buy MLB tickets online or in person? ›

One of the cheapest ways to buy baseball tickets is to purchase them at the ticket window before the game. At the window, you typically just pay face value. If you buy online, however, you're usually faced with a number of fees, either from the ticket agent or from a fan looking to resell his or her tickets.

How do I transfer baseball tickets from Wallet? ›

To forward a ticket, go to the "Wallet" section of the "Tickets" tab and tap on the game for which you have ticket(s) to open the ticket list.
For Multiple tickets:
  1. [via Email] - An email address is required; a name and message are optional.
  2. [Share Link] - A link will be copied for you to share.


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